🛡️ Privacy Policy | ProLiving Hospitality
Effective date: [5\6\25]
1. Introduction
At ProLiving Hospitality, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services, in accordance with the EU General Data Protection Regulation (GDPR).
2. What Information We Collect
When you use our website or make a booking, we may collect the following information:
- Full name
- Email address
- Phone number
- Booking details (dates, number of guests, special requests)
- IP address and browser information
- Cookies and usage data via tools like Google Analytics and Facebook Pixel
3. How We Use Your Information
Your personal data is used for the following purposes:
- To process and manage your booking
- To contact you regarding your reservation
- To provide customer support
- To improve our website and services
- To send you updates, offers, and promotions (only with your consent)
4. Legal Basis for Processing
We collect and process your data based on:
- Your consent (e.g., when you fill in a form or subscribe to our newsletter)
- The need to perform a contract (e.g., manage your reservation)
- Our legitimate interests (e.g., website improvement and marketing analysis)
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You may manage or disable cookies through your browser settings.
We use:
- Essential cookies – necessary for website functionality
- Analytics cookies – to measure traffic (Google Analytics)
- Marketing cookies – for advertising (Facebook Pixel)
When you first visit our website, you will be prompted to accept or manage your cookie preferences.
6. Data Sharing with Third Parties
We do not sell or rent your personal data. However, we may share data with trusted service providers such as:
- Booking and payment platforms (e.g., MotoPress Booking, Stripe/PayPal if applicable)
- CRM and email systems (e.g., Mailchimp)
- Analytics and advertising platforms (Google, Facebook)
All third-party services we use comply with GDPR standards.
7. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Your Rights
Under the GDPR, you have the right to:
- Access your data
- Correct inaccurate information
- Request data deletion
- Withdraw your consent
- Object to data processing
- File a complaint with a supervisory authority (Hellenic Data Protection Authority)
To exercise your rights, please contact us using the details below.
9. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.
10. Contact Information
For any privacy-related questions or requests, please contact us at:
ProLiving Hospitality
📧 Email: prolivingike@gmail.com
📞 Phone: +30 6975597029
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please review it periodically.
