Welcome to ProLiving Hospitality. The following Terms & Conditions govern your stay and booking. Please read them carefully before finalizing your reservation.

1. General

1.1 Scope: These Terms & Conditions apply to all direct bookings made with ProLiving Hospitality.
1.2 Eligibility: By making a reservation, you confirm that you are at least 18 years old and possess the legal authority to enter into this agreement.
1.3 Amendments: ProLiving Hospitality reserves the right to update or modify these Terms & Conditions at any time without prior notice. The version in effect at the time of booking will apply.

2. Reservations & Payments

2.1 Availability: All reservations are subject to availability and written confirmation by ProLiving Hospitality.
2.2 Accuracy: To secure a booking, guests must provide accurate personal details and valid payment information.
2.3 Payment Policy: Full payment of the total booking amount is required at the time of reservation.
2.4 Confirmation: A booking is considered legally binding only after full payment has been processed and a confirmation has been issued.
2.5 Unit Assignment: ProLiving Hospitality reserves the right to assign the guest to an alternative apartment other than the specific unit originally booked, provided that the alternative apartment is of a similar size, layout, and standard to the one reserved.

3. Check-In & Check-Out

3.1 Standard Times: Check-in is available from 15:00, and check-out must be completed by 11:00, unless otherwise agreed upon in writing.
3.2 Flexibility: Early check-in or late check-out requests are subject to availability and may incur additional charges.
3.3 Procedures: Guests are required to follow the specific check-in instructions provided in their booking confirmation.

4. Cancellations & Refunds

4.1 Non-Refundable Policy: All reservations are final and non-refundable.
4.2 Modifications: Changes to dates or cancellations are not permitted once a reservation is confirmed.
4.3 No Exceptions: No refunds will be issued under any circumstances, including but not limited to: no-shows, flight delays, personal emergencies, or Force Majeure events.
4.4 Acknowledgment: By completing a reservation, the guest explicitly acknowledges and accepts this strict cancellation policy.

5. Guest Responsibilities

5.1 Conduct: Guests must respect the property, neighbors, and local community rules. Excessive noise or disruptive behavior will not be tolerated.
5.2 Smoking: Smoking is strictly prohibited inside all apartments.
5.3 Pets: Pets are only permitted in designated “pet-friendly” units and require prior written approval.
5.4 Damages: Any damage to the property, loss of items, or need for professional deep-cleaning caused by the guest will result in additional charges.
5.5 Personal Belongings: ProLiving Hospitality is not liable for the loss, theft, or damage of guests’ personal property.

6. Liability

6.1 Role: ProLiving Hospitality acts as a property manager. We are not responsible for any accidents, injuries, or illnesses that occur during the stay.
6.2 Beyond Control: ProLiving Hospitality shall not be held liable for events beyond its reasonable control, such as natural disasters, utility failures (water/electricity), or government restrictions.

7. Privacy & Data Protection

7.1 Consent: By booking, you consent to the collection and use of your personal data for reservation and communication purposes.
7.2 Protection: We are committed to protecting your data in accordance with applicable GDPR and data protection laws.

8. Governing Law & Jurisdiction

8.1 Law: These Terms & Conditions are governed by the laws of Greece.
8.2 Jurisdiction: Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts in Thessaloniki, Greece.

9. Contact Us

For any inquiries regarding these terms, please reach out to us: ProLiving Hospitality IKE 📧 Email: info@prolivinghospitality.gr

Terms & Conditions